Report a Seko malfunction

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Welk klacht is van toepassing? *

pump uses a lot of soap (yellow liquid)
pump uses a lot of rinse aid (blue liquid)
pump does NOT use soap (yellow liquid)
pump does NOT use rinse aid (blue liquid)
pump keeps giving alarm
display does not light up
I have coffee and tea residue in the cups
I have spots on the glasses
I have stripes on the plates
Lipstick on the glasses - cups
My issue isn’t listed

Are the products connected correctly? Yellow liquid on the left and blue liquid on the right. Tip: follow the hoses by hand to make sure they don’t cross. *

Did this help?
No, this didn’t help.

Is the sensor clean? The sensor detects the detergent in the dishwasher. If it is dirty or has buildup, it will not work properly. You can find the sensor at the bottom of the dishwasher’s water tank. You will need to drain/pump out the dishwasher. *

Did this help?
No, this didn’t help.

Is the detergent (yellow liquid) from Selden? Another liquid will not work. The sensor will not recognize the detergent and will keep pumping until it times out. *

Did this help?
No, this didn’t help.

Is there a crack in the hose? Do you see white crystals on the bottom or on the hoses? *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

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Are the products connected correctly? Yellow liquid on the left and blue liquid on the right. Tip: follow the hoses by hand to make sure they don’t cross. *

Did this help?
No, this didn’t help.

Is the hose leaking? Is there a blue soapy puddle under the dishwasher every day? *

Did this help?
No, this didn’t help.

The consumption per rinse cycle is approximately 2 ml. This is very little, so you will only be able to see after a day whether any liquid is missing from the container. *

Did this help?
No, this didn’t help.

It is normal that the hose is not completely blue. If there is a bit of air in it, there is no reason to panic. Completely empty is not good, but if the dishes are drying and shining, then it is working. *

Did this help?
No, this didn’t help.

Is the hose properly placed in the jerrycan? It may not be deep enough, or it may be curled up inside the jerrycan and sticking out above the liquid level, causing it to suck in air. *

Did this help?
No, this didn’t help.

Is the pump switched on? At the bottom of the pump there is a toggle switch that allows you to turn the pump on or off. *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

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Is the pump switched on? Is the display lit? Turn on the pump by setting the toggle switch on the bottom to ON. *

Did this help?
No, this didn’t help.

What is the SP value? The number after SP must be higher than 1.5. *

Did this help?
No, this didn’t help.

Is the hose properly placed in the jerrycan? Is it deep enough, or could it be curled up and sucking in air instead of liquid? *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

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Very little rinse aid (blue liquid) is used. About 2 ml per wash cycle. So it is normal that you hardly see the level go down. Mark the container with a pen and check after a few hours if you have run 50 rinse cycles. About 100 ml should be used by then. *

Did this help?
No, this didn’t help.

It is normal that there is sometimes a little air in the hose. When the pump runs on the right side (the rinse aid side), you will see a small amount of blue liquid moving through the hose. 2 ml is very little, so you have to look closely! *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

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Is the hose properly placed in the jerrycan? Check whether the hose is deep enough or possibly curled up. If it is curled up, it may be above the liquid level and will suck in air. *

Did this help?
No, this didn’t help.

Are you using the correct product? The yellow liquid should be on the left. Follow the hose with your hand to make sure the hoses are not crossed. *

Did this help?
No, this didn’t help.

Is the product from Selden? The sensor only detects our detergent, and other detergents are not strong enough to trigger the sensor. *

Did this help?
No, this didn’t help.

What value do you see on the display? The value “C” is the target value. The value “SP” is the current value. The number after “SP” must be equal to or higher than the value next to “C”. *

Did this help?
No, this didn’t help.

Check whether the sensor is dirty or has buildup on it. The sensor is located at the bottom of the dishwasher’s water tank and looks like a plug/connector. Clean it using a scouring pad. You will need to drain/pump out the dishwasher to be able to reach it. It is located on the bottom of the water tank. *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

Adres. *

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Is the dishwasher switched on? The pump receives power from the dishwasher. *

Did this help?
No, this didn’t help.

Is the pump switched on? At the bottom of the pump there is a toggle switch that allows you to turn the pump on or off. *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

Adres. *

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Are the correct baskets being used? Fine-mesh cutlery baskets can block the water jet. The jet is slowed down so much that it can no longer rinse properly. *

Did this help?
No, this didn’t help.

Does the machine still do a final rinse? The machine first washes, and about three-quarters through the cycle it pauses briefly and then starts rinsing with hot clean water. Does that happen as well? Open the machine quickly right after it finishes — if you see water coming from the small spray arms and holes, then it is working correctly. *

Did this help?
No, this didn’t help.

Are the baskets loaded properly? The water spray comes from underneath. If it gets blocked because a cup is tilted or by a plate or pan, then the items will not get clean. *

Did this help?
No, this didn’t help.

Does the dishwasher heat up properly? The cups should feel warm when they come out of the dishwasher. *

Did this help?
No, this didn’t help.

How long have the cups been sitting there? If the cups have been drying for hours, the program may be too short to moisten and soak off the coffee residue. *

Did this help?
No, this didn’t help.

Do you have a water softener, and is it working properly? Minerals build up on the glaze. Minerals act like a sponge: they absorb the colorants in coffee and hold onto them. *

Did this help?
No, this didn’t help.

Is there salt in the water softener? *

Did this help?
No, this didn’t help.

Is the water softener plugged into the power outlet? *

Did this help?
No, this didn’t help.

Is the water softener not in bypass mode? *

Did this help?
No, this didn’t help.

When was the water softener last tested to make sure it is working properly? Test strips are available for this. *

Did this help?
No, this didn’t help.

If the cups are a bit older, the glaze layer is often damaged and rougher. Order H092 and place it in the machine. Then they will stay clean again for a long time. *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

Adres. *

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Are they limescale stains or grease stains? You can rub grease stains off with your thumb, but limescale stains cannot be removed that way. *

Did this help?
No, this didn’t help.

Limescale stains? No reverse osmosis system? Without reverse osmosis, the glasses will never come out without limescale spots. *

Did this help?
No, this didn’t help.

Limescale stains? Is the reverse osmosis system working? Make sure the reverse osmosis system is not in bypass mode (lever on the back). *

Did this help?
No, this didn’t help.

Limescale stains? Is the reverse osmosis system working? Is it plugged into a power outlet, and are the indicator lights on? *

Did this help?
No, this didn’t help.

Limescale stains? Is the reverse osmosis system working? When were the filters last replaced? Has it been serviced/maintained? *

Did this help?
No, this didn’t help.

Limescale stains? Bottled water contains a lot of minerals. If the glasses were left to dry before washing, those minerals were already on the glass before it went into the dishwasher. *

Did this help?
No, this didn’t help.

Grease stains? Cappuccino cups, latte glasses or ice cream cups must not be placed in the dishwasher. All dairy products are not allowed. *

Did this help?
No, this didn’t help.

Grease stains? Are the correct baskets being used? If the baskets are too fine-meshed, the water spray cannot pass through properly. *

Did this help?
No, this didn’t help.

Grease stains? Is the water spray strong enough? Are the spray arms clogged? Remove them and inspect the holes. *

Did this help?
No, this didn’t help.

Grease stains? Never place tall glasses along the sides. The spray arms cannot reach the corners properly. The machine is square and the spray arms rotate in a circle, so the corners will never be rinsed properly. *

Did this help?
No, this didn’t help.

ze Zit Bestel

Grease stains? Is the final rinse working properly? Is there enough water pressure for a proper rinse? Many machines do not have a pump for the final rinse and rely on water pressure. If the pressure is low because a lot of water is being used, the spray will not be strong enough. *

Did this help?
No, this didn’t help.

Grease stains? Is detergent actually being dispensed into the machine? About 2 ml is used per wash cycle. Mark the jerrycan with a line and check whether the level slowly goes down. *

Did this help?
No, this didn’t help.

Grease stains? Does the machine perform a final rinse? About three-quarters through the program, it pauses briefly and then starts the final rinse using water from its boiler. This is done through the small rinse arms. Open the machine when it is about 90% through the cycle. If no water comes out of the arms, or only very little, that is not good. *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

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The final rinse is not working properly. Are the holes in the spray arms clogged, or is there possibly a crack in the spray arm? *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

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Lipstick is always removed by hot water. There is no detergent on the market that can remove lipstick. Lipstick is a wax, and wax can only be removed by melting it with hot water or by using a solvent (white spirit). So make sure there is enough hot water, and if the layer is very thick, wipe it off with a sponge. Very high-quality lipsticks can be very stubborn. If it happens occasionally, that is normal. *

Did this help?
No, this didn’t help.

If the solutions above have not helped, please explain what you are experiencing. *

Adres. *

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If the solutions above have not helped, please explain what you are experiencing. *

Adres. *

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